ice365 Privacy Policy for Bangladesh Players

Section 1

Data We Collect

ice365 collects personal data only to the extent necessary to operate the platform, verify player identities, process payments, and comply with applicable legal obligations. We collect data through three primary channels: information you provide directly during registration and account use, data generated automatically by your interaction with the platform, and information received from authorised third-party partners such as payment processors.

The following categories of personal data may be collected and processed by ice365:

We do not knowingly collect personal data from individuals under the age of 18. If we become aware that data from an underage user has been collected, we will delete it immediately and close the associated account. We do not collect sensitive categories of personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data, except where government-issued ID submitted for KYC incidentally contains such information — in which case it is stored securely and used only for identity verification purposes.

Section 2

How We Use Your Data

ice365 processes your personal data only where we have a lawful basis for doing so. The primary bases on which we rely are: performance of the contract between you and ice365 (i.e., operating your account and providing the services you have requested), compliance with legal obligations (including AML/KYC requirements), and our legitimate interests in running a safe, fair, and commercially viable gaming platform.

Your data is used for the following specific purposes:

• Account creation and management: To register your account, verify your identity, maintain your player profile, and process any changes to your account details.
• Transaction processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported Bangladesh banks, and to maintain an accurate record of your financial activity on the platform.
• Fraud prevention and security: To detect and prevent fraudulent transactions, money laundering, bonus abuse, and other prohibited conduct. This includes automated monitoring of betting patterns and transaction behaviour.
• Legal and regulatory compliance: To comply with any applicable laws, respond to lawful requests from government or regulatory authorities, and fulfil our obligations under anti-money-laundering frameworks.
• Customer support: To respond to your enquiries, resolve disputes, and improve the quality of our support services. Support interactions may be recorded for quality assurance purposes.
• Platform personalisation: To remember your language preferences, display your account history, and tailor the gaming experience to your activity — for example, surfacing games you have previously played.
• Responsible gaming monitoring: To identify patterns of play that may indicate problem gambling behaviour, and to enforce any self-exclusion, deposit limits, or cool-off periods you have set on your account.
• Promotional communications: Where you have opted in, to send you information about relevant promotions, bonuses, and seasonal offers. You may unsubscribe from marketing communications at any time via your account settings or by emailing [email protected].

ice365 does not use your personal data for automated decision-making that produces legal or similarly significant effects, except where automated checks are required as part of our fraud detection or AML compliance obligations. Where such automated processing occurs, you have the right to request human review of the decision.

Section 3

Data Sharing & Third Parties

ice365 does not sell, rent, or trade your personal data to any third party for their independent commercial purposes. However, in order to operate the platform and deliver services to you, we do share certain data with trusted partners under strict contractual data-processing agreements. All third-party partners are required to handle your data in a manner consistent with this Privacy Policy and applicable data protection standards.

The categories of third parties with whom your data may be shared include:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard receive the minimum financial data required to process your deposits and withdrawals. These providers operate under their own regulatory frameworks and privacy policies.
• Identity verification (KYC) providers: We may use third-party KYC service providers to assist with document authentication and identity verification. These providers are contractually bound to use your data only for verification purposes.
• Game content providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised or pseudonymised session data necessary to operate their games within the ice365 platform. These providers do not receive your name, contact details, or financial information.
• IT and infrastructure providers: Cloud hosting, cybersecurity, and platform maintenance partners may have access to system data in the course of providing their services. All such access is governed by data processing agreements.
• Legal and regulatory authorities: ice365 will disclose personal data to law enforcement, government bodies, or regulatory agencies where required to do so by applicable law, court order, or where we reasonably believe disclosure is necessary to prevent fraud or protect the safety of our users.

Section 4

Cookies & Tracking Technologies

The ice365 platform uses cookies and similar local-storage technologies to provide core functionality, maintain session security, and improve your experience. Cookies are small text files placed on your device when you visit the platform. They do not contain executable code and cannot access other data on your device.

ice365 uses the following categories of cookies:

• Strictly necessary cookies: These are essential for the platform to function. They maintain your login session, remember your account preferences, and ensure secure page-to-page navigation. These cookies cannot be disabled without significantly impairing platform functionality.
• Performance cookies: These cookies collect anonymised data about how players use the platform — for example, which pages are visited most frequently and whether error messages are received. This data helps us improve platform stability and speed. No personally identifiable information is collected through performance cookies.
• Functionality cookies: These remember your preferences such as your preferred language, game view settings, and notification options, so you do not need to reconfigure them on each visit.

ice365 does not deploy third-party advertising cookies, cross-site tracking pixels, or social-media retargeting cookies of any kind. You will not be profiled across other websites based on your ice365 activity.

You can manage cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies entirely. Note that disabling strictly necessary cookies will prevent you from logging into your account. For guidance on managing cookies in your browser, refer to your browser's help documentation.

Section 5

Data Security Measures

Protecting your personal data is a core responsibility of ice365. We implement a layered set of technical and organisational security measures designed to prevent unauthorised access, accidental loss, disclosure, or destruction of your information.

• Transport encryption: All communications between your device and the ice365 platform are encrypted using TLS 1.2 or higher, providing 256-bit encryption for data in transit.
• Encryption at rest: Sensitive personal data and financial records stored in our databases are encrypted at rest using AES-256 encryption.
• Access controls: Access to player data is restricted on a strict need-to-know basis. All internal systems require multi-factor authentication. Access logs are maintained and reviewed regularly.
• Password security: Passwords are never stored in plain text. They are hashed using a cryptographic algorithm with per-record salting so that even in the event of a data breach, raw passwords cannot be recovered.
• Intrusion detection: Our infrastructure is monitored around the clock by automated intrusion detection and anomaly alerting systems. Any suspicious activity triggers an immediate investigation by our security team.
• Penetration testing: ice365 conducts periodic security assessments, including third-party penetration testing, to identify and remediate vulnerabilities before they can be exploited.

In the event of a data breach that affects your personal information, ice365 will notify affected players without undue delay by email to the address registered on your account. The notification will describe the nature of the breach, the data involved, and the steps we are taking to address it.

While ice365 takes all reasonable precautions, no internet-based platform can guarantee absolute security. You are also responsible for maintaining the security of your own account by using a strong, unique password and not sharing your login credentials with any other person.

Section 6

Data Retention Policy

ice365 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or for as long as required by applicable legal, regulatory, or contractual obligations. The following general retention periods apply:

• Active account data: Retained for the full duration of your account's active status plus an additional period of up to 7 years following account closure, to satisfy AML record-keeping requirements and to handle any late-arising disputes or legal claims.
• Transaction records: Financial transaction records, including deposit and withdrawal history, are retained for a minimum of 7 years to comply with financial record-keeping obligations.
• KYC documents: Identity and address verification documents submitted during KYC are retained for the duration of your account plus 5 years following closure.
• Support communications: Customer support emails and live chat transcripts are retained for up to 3 years from the date of the interaction.
• Technical and usage logs: Server logs and platform usage data are retained for up to 12 months for security monitoring and performance analysis purposes, then anonymised or deleted.
• Marketing preferences: Records of your marketing opt-in or opt-out status are retained for the life of your account to ensure we respect your preferences at all times.

When the applicable retention period expires, your data is securely deleted or anonymised in a manner that makes it impossible to re-identify you. Where anonymisation is not technically feasible, data is securely destroyed using industry-standard methods.

Section 7

Your Rights Over Your Data

ice365 respects your rights regarding the personal data we hold about you. You may exercise any of the following rights at any time by submitting a written request to our support team at [email protected]. We will acknowledge your request within 5 business days and aim to fulfil it within 30 days.

• Right of access: You may request a copy of all personal data we hold about you, along with information about how it is being used and with whom it has been shared.
• Right to rectification: If any personal data we hold is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent, or where we have no overriding legitimate grounds to continue processing. This right is subject to our legal obligation to retain certain records for AML and dispute-resolution purposes.
• Right to restrict processing: In certain circumstances, you may request that we suspend active processing of your data — for example, while the accuracy of data you have disputed is being verified.
• Right to data portability: Where technically feasible, you may request a machine-readable copy of the personal data you have provided to us, so that it can be transferred to another service provider of your choice.
• Right to object to marketing: You may opt out of receiving promotional communications from ice365 at any time, either through your account settings or by emailing us directly. Opting out of marketing does not affect service-related communications such as transaction confirmations or security alerts.
• Right to human review of automated decisions: Where we have made a significant decision about your account through automated means — for example, an automated fraud flag — you have the right to request a manual review by a member of our compliance team.

Section 8

Updates to This Policy

ice365 reviews this Privacy Policy on a regular basis to ensure it accurately reflects our data practices and remains aligned with any changes in applicable laws or the services we offer. We reserve the right to update or amend this policy at any time.

When we make material changes — for example, if we begin processing a new category of personal data, introduce a new data-sharing arrangement, or significantly change our retention periods — we will notify registered players by email to the address on their account and display a prominent notice on the ice365 platform for a period of at least 14 days before the changes take effect.

For minor updates such as clarifications of existing language, corrections of typographical errors, or adjustments to reflect minor operational changes, we will update the "last reviewed" date at the top of this page without sending an individual notification. It is your responsibility to check this page periodically to stay informed of the current policy.

Your continued use of the ice365 platform after any update to this Privacy Policy constitutes your acknowledgement of the revised terms. If you do not agree with any changes, you must stop using the platform and contact our support team to arrange account closure and data deletion in accordance with Section 7 above.